If for any reason within the 10-day trial period you don’t fall in love with the diamond or it doesn’t fall in love with you, just notify us according with the trial and return schedule.   We will promptly give you a 100% refund for your diamond and up to a 100% for the ring — no questions asked.   Houston-Diamonds.com will guide you with your return so you’ll receive a complete refund immediately after we receive goods in their original condition. Once we receive your request for return, we’ll e-mail you all the necessary return instruction.

 

1. You have a 10-day inspection period, starting from the day the shipment arrives at your FedEx station.
2. At any time during the 10-day inspection period, you can return your purchase to Houston-Diamonds.com for a full refund less original shipping/insurance.
3. Call Houston-Diamonds.com at 832-252-6770 for a Return Authorization Number (RAN) and Return Shipping details.
4. Send us your undamaged purchase not later than the 11th day after receipt.
5. Upon receiving your return, we will inspect the return to determine whether it is in its original condition.
6. If your purchase is in its original condition, we mail you a company check for the sum of the refund.
7. If your purchase is found damaged, you will receive a certified copy of the independent laboratory certification document as an attachment to any damage claim made by Whiteflash.com, Inc.

Refunds

• We offer 100% money back guarantee on all diamonds and standard settings and 80% on all designer and semi-custom rings returned in its original condition with RAN.
• All custom work and special orders cannot be returned for a refund unless there is an error by Houston-Diamonds.com . All shipping charges are refunded when there is an error by Houston-Diamonds.com.
• No jewelry can be accepted for refund if Whiteflash security tag has been removed or if there is any evidence of damage.
• If the original diamond grading report is mislaid or lost, there will be $200 replacement fee deducted from the refund.

WFC, Inc Attn: Customer Service RAN# _______________ 6222 Richmond, Suite # 630 Houston, TX 77057 USA

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