Our Customers Say...

Read what our valued customers have to say about us...

12/10/2002
 
Dear Whiteflash / A CUT ABOVE,
 
I am just writing to express my appreciation for the wonderful service and incredible product you provide. I was very demanding with my requests for info and yet you gladly provided all that I asked. When I received the diamond I was giddy with glee. It sparkled and flashed like it was alive. I have never seen a diamond like it. I am very pleased with your product. It looks wonderful in the setting and I know that my girlfriend will love it.
 
It has been a pleasure doing business with you.
 
P.S. feel free to use my thoughts in any customer testimony or whatever you would like.
 
Joel M.

12/10/2002
 
Denise,
 
I picked up the diamond yesterday morning and have been gazing at it nearly constantly the past 24 hrs. The diamond is absolutely beautiful... my sisters were awe-struck and spent our early Christmas gathering begging to see it again and again. The band should be coming in Monday and after reading the other testimonials I cannot wait to have the ring appraised. I am confidant that I made the right choice in your company and look forward to future dealings. I will write up a testimonial after the presentation and let you know how things went.
 
Thanks again Denise, you really were the difference. I hope to be able to steer some business your way in the future, nothing but raves out of me.
 
Merry Christmas,
 
John E. B.

12/2/2002
 
Denise,
 
I wanted to thank you again. I received the package on Friday without difficulty and, reflecting my usual lack of patience, I gave the ring to my fiancé on Friday evening. We are both very pleased with it. Overall, I am very satisfied with the quality of service I received from Whiteflash.
 
Timothy M.

10/28/2002
 
Lesley,
 
I appoligize that it has taken me awhile to reply with my fiance's reaction to the ring. I have been quite busy upon getting back from my vacation. Anyway, when I got home and finally saw the ring myself I was amazed! It looked so much better in real life than in the picture. It was better than I could have hoped for. I knew my fiance would love it, and boy did she ever! She cried as soon as she saw the ring, and after I slipped it on her finger it would have taken quite a few people to pry it back off. She refused to take it off and would constantly be in search of some great light to make it sparkle and shine. In fact, we rode one elevator in her parent's office building for 10 minutes just because it made the ring really sparkle. I just want to say thank you again for making the perfect ring. My faince said it was better than any ring she had ever imagined getting in her whole life. Thank you so much.
 
Jim G.

10/19/2002
 
Lesley,
 
I just wanted to let you know that the ring arrived safely in South Bend and it's beautiful. Debbie is going to be thrilled.
 
Now, I just have to keep her convinced that I'm not popping the question until next Saturday. I'm actually going to do it Thursday in the house that we are buying in November. The current owner is helping me with my plan.
 
I can't thank you enough for all of your help. Buying something this personal over the internet is a bit scary, but from the first time we spoke, you really put me at ease.
 
I'll recommend Whiteflash whenever I get the chance!
 
P.S. Debbie has her heart set on an eternity style wedding band so I'll be in touch with you again soon.
 
CPO

10/11/2002
 
Lesley, hi this is rocco i just wanted to thank you so very much for all of your help. the diamond is beautiful, it is perfect! thank you for being so honest with me you guys are a great company and i plan to come back to you for all of myjewelryy. thanks again Lesley.
 
rocco

10/2/2002
 
Lesley,
 
Thank you so much for helping with my ring. My parents have it now and they said it is amazingly beautiful. My older brother said, "and dude - GOOOOOOOOOOOOOD job on the ring... it's probably the best engagement ring i've ever seen". I cant wait to get home and see it! Thank you again, and I'll be sure to let you know how much my new fiance likes it.
 
Jim G.

9/24/2002
 
My name is Erica and I am Dan new fiance. I just wanted to write to you and let you know how much i love my new engagement ring. Dan told me how much you helped him out with getting it, and I wanted to
 
thank you for that. You did a wonderful job. The ring is absolutly beautiful, and it fits me perfectly, in size and style. So, thank you very much for helping him make me the happiest woman in the world.
 
Sincerely,
 
Erica O.

9/23/2002
 
I am afraid I have a bone to pick with you. It seems that the ring for my fiancé Lisa was so unbelievably gorgeous that she could not stop staring at it all weekend, and thus she has failed her anatomy exam today. Hahaha! Seriously, although I have not yet seen it, the description from Lisa and her friend Katie was spectacular. It sounds like you have delivered the perfect ring. I am told that it twinkles and sparkles to the point of distraction.
 
I want to thank you so much for coming through with the perfect engagement ring. Lisa always told me, it doesn't matter if the ring isn't perfect as long as I give it to her; thanks to you, I will never have to find out if this is true
 
Have a great one
 
Jesse B.

9/17/2002
 
I have attached a few pictures of the ring, and a picture of us together. (they are in a zip file, so you have to unzip it first to view them) She was completely surprised, and amazed that I picked it out all on my own. She's gotten plenty of compliments on how beautiful the diamond is.
 
I've also referred a gentleman named Charles W. to you. I told him that you are one of the best sales associates in the world!! =O)
 
thanx again
 
Jamal H.

9/12/2002
 
Hi,
 
As promised! Here are my engagement photos from Captiva Island in Florida. Notice the stunning ring and earrings :).
 
Have a great day!
 
Jennifer M.

9/12/2002
 
Just a quick fyi that your wonderful stones finally made their way through a setting and two appaisals - with flying colors. :) They are remarkable stones, based upon comments from both the appraiser and the diamond setter.
 
Thanks again for your prompt and friendly service. Not to overuse the cliche, but you were a diamond in the rough. :)
 
I just loved it when the appraiser commented that the AGA certs OVERstated the inclusions, meaning they were actually smaller than graphically indicated on the computer plots.
 
I am in progress writing up a written letter of thanks; and, if you are interested, I would be happy to include a picture of the final ring.
 
Please advise whether these would be welcome.
 
Avery M.

9/11/2002
 
I got the ring yesterday, and I must say it looks FANTASTIC! I am VERY VERY pleased with the whole thing, including the presentation. You were right to advise me to send the diamond.
 
I am definitely very happy with the way it all went from start to finish. I would like to compliment you and your company on a first rate job! I wish all companies were as professional and skilled at their job.
 
I wish you all the very best for a prosperous future. Kind regards,
 
PS feel free to use this accolade on your web page
 
Asif A.

9/11/2002
 
I just received the diamond, and it is absolutely drop dead gorgeous!!! I was having a difficult time finding an appraiser in Atlanta that appraised loose stones, so I was glad to see it has already been appraised. I trust you all completely. I cannot thank you enough for your expertise, patience and wonderful personalities.
 
I will definitely recommend you to all my friends.
 
Thank you, again,
 
Brenda J.

9/8/2002
 
I am so sorry not to have replied earlier but I just wanted to drop you a note to say that we are both delighted with the rings I bought back in May.
 
The diamond really is beautiful - thank you for your help in choosing it. It was very daunting spending thousands of pounds on something that I had not even yet seen, but you really inspire confidence so was quite easy in the end.
 
The ring design is even more beautiful close-up. I love all of the curves and lines that are made by the platinum. By the way, I have noticed that some of the high-street jewellers are now imitating that design but even at a simple glance, the quality of the work is not even close.
 
Well, we have just had a wonderful summer together, but Leah has had to go back to Memphis to finish her degree and so we're back to *long distance mode* until Christmas.
 
I have mentioned your company to a couple of my friends, who are planning engagements soon, but they both think I should be locked up for even thinking of buying a diamond on the internet, so I doubt I have put any more business your way yet.
 
Thanks again,
 
James S.

8/16/2002
 
Yes, the diamond came… in 3 days flat after I wired the money over. It looks great! brilliant! beautiful! The free diamond toolkit was really thoughtful.... and fun! I never stared at a rock for so long in my life! ^_^
 
Anyway I really appreciated your help, and the professionalism you have shown. I tried taking pictures with my digital camera but they didn't turn out well. Anyway, I'll make a post in the forums soon,
 
perhaps after I set the stone and propose to my fiancee...
 
So wish me luck! ^_~
 
Have a great weekend!
 
Best Regards,
 
Eric K.

8/11/2002
 
As you probably know Laura & I picked up the rings today. I must say they look absolutely beautiful! Laura's ring finger sparkles even more than before, if you can believe that! My ring is great too, something I will be happy wearing for the rest of my life.Thank you again very much for all of the outstanding service you have provided me with both of my orders. When it comes time to buy an anniversary ring or diamond stud earrings, you will hear from me again. I will recommend you to all of my friends who are looking to buy diamond jewelry.
 
The wedding is set for August 31, after which we are taking a Caribbean cruise (aboard the Grand Princess) for the honeymoon. I'm really looking forward to it.
 
Anyways, Thanks again for everything. You will probably be hearing from me again in the future.
 
Herman L.

8/8/2002
 
It was a pleasure buying from you. Everything from your web site to talking with you was seemless. You put me at ease and most importantly you delivered. I appreciated your knowledge, tips and concerns. I have told many people about you. I am sure of your success.
 
Thank you again,
 
Brian M.

7/18/2002
 
You folks have impressed the pants clean off me. CLEAN OFF.
 
This email cannot possibly do justice to my level of satisfaction with your service, your pricing, and my new diamond.
 
I took my new H&A stone and kit to my family (trusted) jeweler. When he inspected the cert and the stone, he sheepishly asked me how much I paid.
 
When I told him, he smiled and said that including the kit and free insured shipping, he would indeed expect to pay about the same thing from his wholesaler.
 
I have to shake my head when I think about all of the people who would rather pay retail, then do some research of their own and come out with an incredible stone at an incredible price.
 
In particular, I appreciate Ramona's motivation to steal me from the grip of ******.com with an offer I couldn't refuse. I hope she is well compensated for her work, because she went above and beyond to get me pictures of my stone, and make great suggestions.
 
Your BBB record is spotless, and I now know why. I will feverishly recommend Whiteflash to any of my friends.
 
Keep up the good work, and with your prices, I hope you still turn a big enough profit to be around next time I need you!
 
Dave D.

7/17/2002
 
Just a quick note to thank you for your professionalism during our recent transaction. I received the setting last night and it far exceeded my expectations. As promised, I will post a positive review on the 2 message boards (after my vacation), and continue to recommend you to friends and family. Also the complimentary ring box has arrived, I plan on picking it up tonight before we leave. The combination of the quality of craftsmanship from Vatche and the service you provided to a nervous *proposer* make me an extremely satisfied customer.
 
Very Truly Yours,
 
Todd F.

7/2/2002
 
I purchased a 3/4 carat diamond from you in Late May. I just took it to the jeweler's this weekend, and the jeweler was a personal friend and was my next door neighbor as a child. I asked her to check and see if the diamond really as what you said it was, Color, clarity, etc...
 
She went back and did her Jeweler's thing for a minute or so, and she was absolutely shocked when I told her how much I paid. The jeweler told me she couldn't believe that I bought the diamond at the price I did, she said it would have been 40%-50% more in her store, and she couldn't understand how I bought at the price I did.
 
Aside from that, both me and my fiancé are very happy with the ring. You can bet I am telling all of my friends where to buy their diamonds.
 
Thanks for a great ring.
 
Jim M. Sch. Haven, Pa

6/18/2002
 
I just wanted to say a big "Thank You" for your help with the purchase of a diamond engagement ring. The ring arrived yesterday, and Laurence and I are absolutely thrilled with it! It is absolutely stunning! The equipment and documentation that you sent with the ring is also great. The ring is everything we imagined and more, and we can't thank you enough!
 
Kind regards
 
Philippa P. London, UK

5/15/2002
 
I wanted to tell you again how pleased we were doing business with you. Our complete buying process you were excellent in containing our fears and delivering what you promised. It is a pleasure to actually find people in this world that will back up what they say and help you feel good about the entire buying process. I will be contacting you soon about the band to match Erin's ring. I hope to be able to do as well as we did with the ring.
 
Thank you again
 
Barret T.

5/13/2002
 
I wanted to thank you very much for finding me and Jessica such a nice ring!! It took Jess quite a while to take in the ring ....about 5mins of cry for joy (I got it on video if you don't believe me). She is very happy with it and so am I. It all worked out perfectly, the weather was great, ring was most spectacular and I even remembered to bottle of wine. I didn't realize how much you saved me till I got it appraised today....$8000 over what I paid
 
for it!!! I will make sure to pass your business on to others and will be using you for my next purchase.
 
Thank you once again
 
Zak S.

5/12/2002
 
Lisa and I (Steve) are elated with the diamond. It was exactly what we both wanted. Thank you so much for all of your assistance. We couldn't be happier with our internet-diamond-buying experience.
 
Lisa and Steve

5/10/2002
 
i just picked up the ring from FedEx. the ring looks terrific! super job, love the stone and setting! i'm sure she will love it too. will let you know how the proposal goes (btw, thanks for the proposal book as well), which i'm planning on the first week of June. i will take the ring to an appriaser next week and update you. thanks again for your excellet customer service. please feel free to use my comments as testimonial if you would like. Best regards,
 
Danny J.

5/9/2002
 
Ramona -
 
Kent and I wanted to send a note of thanks to you for all your help in the purchase of my beautiful new engagement ring!! We have decided to keep the ring and it is gorgeous!! Kent tells me that you were very patient with him and all of his questions. I was totally blown away when he proposed on Saturday and
 
can't stop looking at it!
 
We had another quick question - how much would the matching wedding band be to my ring? As a reminder it
 
is the princess cut X prong engagement ring.
 
Thanks again so much!
 
Amy A. & Kent S.

5/3/2002
 
Just wanted to let you know that we love the ring that you helped me with earlier in March! Even more so when the answer to my (obvious) question in Mexico was "Yes". I wouldn't hesitate to buy another item (though hopefully not another engagement ring ;o) from Whiteflash in the future via bank transfer.
 
Unfortunately, I guessed wrong on the ring size and while it fits my fiancée's middle finger, it's a bit big for her ring finger. So, I was wondering what the best way of ensuring that it was resized correctly if I were to send it back to Whiteflash (and how much that resizing would cost and how long it would take). She is currently still living in Santiago, Chile and we're both a bit hesitant to bring it to any old jewellers.
 
Thanks again very much!
 
Kind regards,
 
Stephen P., London, UK

4/24/2002
 
I picked up the package at FedEx yesterday. It is the most beautiful diamond I've ever seen. And the ring is perfect, too. It was a great pleasure doing business with you.
 
Thanks a lot.
 
Bonyoung K.

3/8/2002
 
Yep... the package was delivered to me at noon. However, my grandfather happened to step out of the house during the time. Called Fedex to arrange for a second delivery. Got the package at 9.35 pm today.
 
Was suprised that the diamond came in a big Fedex box. My wife and myself were very excited about the diamond and was looking forward to its arrival. Well, Whiteflash did not disappoint us. We were really very satisfied. The diamond is very stunning and beatuiful.
 
Thanks for the warm hospitality and assistance shown in the whole transaction. It certainly build up my trust for A Cut Above offered by Whiteflash. Once again, Lesley.. many thanks.
 
Best Regards
 
Chin H., Singapore

3/4/2002
 
I want you to know that everything went perfect and of course Marilen said YES! The ring is absolutely beautiful and I was so happy and excited on that day when I finally picked it up from FedEx. For the proposal,...everything went according to plan and she absolutely loves it!
 
Thanks again for all your help and hard work. And I have been telling people that I have never had such a pleasant buying experience in my life....no doubt you will get referrals from me in the future. Thanks again!!
 
Brian B.

2/28/2002
 
Yes!!! I love it!!! Brent hasn't seen it yet because I took it to be set right away so I can start wearing it as soon as possible. He's excited that it came though. It is beautiful and I'm very happy with it!
 
Thanks for all your help!
 
Angela

2/28/2002
 
Hello again! I picked up the ring yesterday afternoon. I am very pleased with it. I forgot to mention earlier that I found this diamond using Pricescope and searching for diamonds that were graded on their visual performance (beauty) using the Holloway Cut Ranking. I believe there is something to this method. The diamond I purchased from you had a very high ranking, and it is a very beautiful stone.
 
I would like to commend Whiteflash for its excellent price on this particular stone. It is the nicest diamond I have ever purchased, and I felt that the price was excellent (the $1856.50 price, I mean!) ;o)
 
It has been a pleasure doing business with you. I will definitely look to your website again the next time I am in the market for a diamond.
 
Thanks again,
 
Brian H.

2/24/2002
 
The ring is gorgeous! Thank you for the outstanding service and going beyond what was needed. Please extend my thanks to Brian. He was very helpfull in educating me and took plenty of time with me on a Sunday to do it. My pleasure with dealing with yall has been extended to everyone I know.
 
Thanks again,
 
Justin J.

2/8/2002
 
I got my diamond on time, and in great condition at FedEx. The place where I am going to get it set on a ring give the diamond a quick weigh and a look under the microscope. It is exactly the diamond we decided on, and I am extremely happy with it. Thanks again for your time on the phone, and helping me come to pick this one. I know that my girlfriend is going to just faint (a good faint) when I show it to her. She means more to me then the world, and this will be an investment I will never again be able to match. I am very appreciative for your help.
 
Again... my deepest thanks (and I intend to recommend you guys to anybody I know thinking on getting a
 
diamond)
 
Mike J.

2/7/2002
 
I just received the diamond, and it looks great. Thanks for all your help and extremely fast response. I couldn't have done it without you.
 
Chad Z.

2/1/2002
 
I finally got it home last night and had a look. What a beautiful stone! This was confirmed this morning in natural light as well. I still want to take it to the local dealer and compare it to the diamond I considered purchasing from him. I will of course be conscious of the fact that his opinion is biased, but I am confident that they will compare favorably and I will walk away knowing I made the right choice.
 
I am considering utilizing the Jeweler's Mutual insurance program through him (I am planning to allow him to set the stone as he seems to be the most capable jeweler I have met locally). Do you have any thoughts on this insurance program? I believe I can specify replacement with ACA only. Do you know if the AGS report and verification that came with the diamond are sufficient for insuring with JM? I am confident enough in the quality of the stone that I might skip appraisal if I have enough information already.
 
One other small matter to note. It appears that I did not get my jeweler's cloth as well. (I am assuming that the small pieces of tissue paper surrounding the stone in packaging is not the jeweler's cloth). Perhaps you could sent me on of those as well, but I would like you to hold off on doing so. My girlfriend will be returning from out of the country unexpectedly early, on Monday. I would not want to receive any package which might ruin the surprise I have in store for her.
 
I was able to use the viewer to see the arrows as well as the hearts. Wow! That's cool! Very crisp hearts. Looking forward to getting the base so I can see the arrows better, but they look great too.
 
cheers to you and Brian!
 
John H., Honolulu, HI

1/21/2002
 
It worked out great. It was a gorgeous day at the beach on Saturday and not alot of people were around because people think of it as winter here, even though it is warm and sunny. I asked her and she said yes. She loved the ring, so I think all is okay to tell your vendor we are keeping it and to send the original gemological certificate.
 
Later in the weekend, she pulled out her old high school year books (because we knew eachother a bit in high school) and we found out that I left a message in her year book. It was quite romantic. Anyway, I just wanted to say thanks for everything. I think you all do a wonderful job at Whiteflash and I was especially thankful for all the time you took personally to help me out. If you need a good testimonial from me Ramona, just let me know.
 
Thanks.
 
Sincerely yours,
 
Paul P.

1/21/2002
 
I received the ring as expected on Thursday. It was magnificent and my new fiancé loved it. I'm so glad I ordered through your site. We have no plans for exchanging it.
 
Thank you for all your help.
 
Tim F.

 
Lesley and Brian, WhiteFlash.com, are great people to deal with. They answered all of my questions, were patient, and did not pressure me. They sent me all kinds of information about the diamond, and returned my e-mails promptly. The customer service was excellent! The diamond rocks! I couldn't be more pleased with this purchase. It is an ACA Hearts and Arrows, VVS1, F, 1.11 crt., AGS 0. It rated a 1.5 on the HCA scale. Words cannot describe how beautiful it is... Of course it has nothing on the pretty lady that is going to be wearing it :-)
 
For those of you that are considering purchasing an excellent quality diamond on line look no further… WhiteFlash.com will take care of you, and make it one of the smoothest purchases you have ever made!
 
Jeff

 
I am impressed with the rapidity and quality of service I have received from yourself .I am delighted with the presentation and quality of the earrings.
 
This is what service is all about. Your exceptional focus on delivering the product in a perfect and timely way is outstanding.
 
We will recommend your company to our friends in the UK.
 
Thank you so much
 
God Bless America.
 
Mark and Andrew, UK

 
I do want to thank both you and Brian for all the time you spent on the phone with me, and for being such a huge help in my decision. I'm especially appreciative of the fact that your total level of customer service was just what one would hope for when spending $4,000 or even $40,000. It says a lot about your values, and the standards by which you do business. I think a new pair of earrings will have to be next, and I look forward to coming back to you for those.
 
I will certainly be sharing with my friends how extremely positive my experience with Whiteflash was. And posting a picture of the ring when it's done.
 
Eden

 
Thank you for a job well done! Everything went as planned this weekend & Diane loved the ring. You have created a company you can be very proud of.
 
Thank you,
 
James

 
I just wanted to let you know that the diamond arrived yesterday at 11:30 pacific time. Of course we both had to look at it about a hundred times with the Hearts and Arrows' viewer. Beautiful! A true Hearts & Arrows diamond!
 
We then took it to the jeweler and not one to tip my hand I asked him for his opinion. First thing he checked was the color, which he said was an F+. Then he looked at the diamond under a Binocular Microscope and said, "There's only one thing wrong with this diamond…it's gorgeous and nearly flawless". My fiance and I busted out laughing and started breathing again. He said the cut was magnificent and he was amazed at the detail in the cut along the girdle. I told him that it was a "Hearts & Arrows" cut diamond and he remarked that it is the best. We're having it set today and I will send you JPEG pictures when we pick up the ring. Thank you for your honesty, time and patience. I look forward to future business endeavors. I will be sending a formal letter of recommendation to you in the future. Please feel free to use my e-mail address, the formal letter and my work phone number as references for your customers.
 
Ken S

 
I felt it appropriate to express my compliments on the service I received from your company. Lisa was always willing and happy to talk to me about any questions I had about my purchase.
 
All communications that transpired were greeted with enthusiasm and delight. I have not had the opportunity to work with many people like this in the past. This was a rare treat for me. Even though Lisa knew that I did not have a lot of money to spend, she treated me like I was an exceptionally important person to her.
 
We discussed the stones that were available and the qualities and prices of each. She actually took the time to take each individual stone out of its package and look at it for me. She told me the differences between them and exact locations of the inclusion if there was any. Never once was there any sign she was in a rush to get to another project or had something better to do. She seemed to enjoy talking with me. This persona that she projected was amazing.
 
There was a slight time delay between when I was able to purchase the stone, and the time that I picked it out. I was waiting for the funding to come through. You were able to set the stone aside for me, which I greatly appreciated. While I was waiting for the money, I would occasionally have a question about that specific stone. (I was very nervous buying a stone over the internet that I had never seen) I was always greeted with enthusiasm. I probably called in three or four times after the initial consultation, and every time my questions were answered and my concerns put to rest.
 
Your salespeople provided me with the best service that I have ever received from anyone. Local jewelers and other companies have not even come close to the respect I received. I look forward to doing future business with you and I am referring all my friends to you. I am sure they will experience the same great treatment I received. If there are any customers who have a concern, feel free to send them this message, or have them write directly to me.
 
Thank you very much.
 
August B.

 
I received my diamond two days ago and am enjoying getting to know this stone - and boy does the Hearts & Arrows cut make a major difference in beauty.
 
There's no way I am letting this stone out of my sight! Thanks for all your help and I'll be sure to let all my friends know about you.
 
Bill V.